Cancellation Policy

At Deangro, we aim to provide a smooth and reliable ordering experience for all our customers. We understand that circumstances may arise where you need to cancel an order. Please read our Cancellation Policy carefully before placing an order.

Order Cancellation

Customers may request cancellation of an order before it has been processed, packed, dispatched, or sent for production.

To request a cancellation, please contact the Deangro team as soon as possible with your order number and order details.

Once an order has been processed, packed, dispatched, or handed over to the shipping partner, cancellation may not be possible.

Cancellation of Customized Orders

Customized, personalized, printed, or made-to-order packaging products cannot be cancelled once the design has been approved or production has started.

Customers are responsible for carefully reviewing and confirming all product specifications, sizes, quantities, designs, artwork, printing requirements, and other details before approving a customized order.

Bulk Order Cancellation

Cancellation requests for bulk orders must be made before the order has entered the processing or production stage.

Once materials have been arranged, production has started, or the order has been prepared for dispatch, cancellation may not be accepted.

Cancellation by Deangro

Deangro reserves the right to cancel an order under certain circumstances, including:

• Product unavailability

• Incorrect product pricing or information

• Payment failure

• Suspected fraudulent transactions

• Incorrect or incomplete customer information

• Delivery restrictions

• Technical errors

• Circumstances beyond our reasonable control

If an order is cancelled by Deangro after payment has been successfully received, an applicable refund will be processed according to our Refund Policy.

Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled before processing or dispatch, the refund will be initiated through the original payment method.

The time required for the refunded amount to appear in the customer’s account may depend on the bank, payment provider, or payment gateway.

Any non-refundable payment gateway charges, shipping costs, or other applicable charges may be deducted from the refund where permitted.

How to Request a Cancellation

To request an order cancellation, please contact the Deangro customer support team through the contact details provided on our website.

Please provide the following information:

• Order Number

• Customer Name

• Registered Phone Number or Email Address

• Reason for Cancellation

Submitting a cancellation request does not automatically guarantee cancellation. The request will be reviewed based on the current processing status of the order.

Changes to This Cancellation Policy

Deangro reserves the right to update or modify this Cancellation Policy when necessary. Any changes will be published on this page.

Contact Us

For questions regarding order cancellations, refunds, bulk orders, or customized packaging products, please contact the Deangro team through the details provided on our Contact Us page.